Sign In

Support dog creates dilemma

April 6, 2020

A Houston-based medical group is adopting a new policy regarding emotional support dogs after a patient brought hers to a clinic Nov. 19 and was asked to leave, reports KHOU 11.

Kandi Cox brought her 82-pound emotional support dog, Bentley, to a follow-up appointment at Millennium Physicians’ oncology and rheumatology office in Kingwood, Texas. Ms. Cox, who was recently diagnosed with cervical cancer, said she was shocked when a physician asked her to leave the facility because of her dog.

The Americans with Disabilities Act generally requires  hospitals to allow patients with a disability to keep a service animal with them in the facility. However, hospitals can ask animals to leave if they’re near immunocompromised patients. Furthermore, the ADA does not grant emotional support animals the same access rights as service dogs.

The physician who asked Ms. Cox to leave thought it was in the best interest of the practice’s patients, many of whom are undergoing chemotherapy and are immunocompromised, according to Rachel Taylor, a practice administrator for Millennium Physicians.

“We were, however, able to accommodate this patient later in the day, with her animal, in one of our other clinic offices, where the chemotherapy area is more remote,” she said in a statement to KHOU 11. “We very much regret today’s occurrence, and we hope that with the adoption and dissemination of a written policy in this regard, no patient will ever be inconvenienced or embarrassed while visiting our clinics.”

Register Your Dog

  • Most Recent News

    Students Get Therapy Dog

    When middle school students return to class on Jan. 11, they’ll find a new face at the door: Daisy. Daisy is a therapy dog and the personal pet of Rob Kreger, principal of the Rock L. Butler Middle School. The five-year-old golden retriever is not a school pet or mascot, but rather a working dog […]

    Read more

    Therapy Dogtor

    Last March, Caroline Benzel, a third-year medical student, began to notice the stress and discomfort her nurse friends were feeling from the pressures of the ongoing Covid-19 pandemic. “[Personal protective equipment] can be really rough on the skin,” Benzel, 31, tells PEOPLE. Benzel and her 3-year-old Rottweiler, Loki (who’s also a therapy dog) hatched a […]

    Read more

    Therapy Dog Pups

    When Stanley the miniature fox terrier’s owner passed away, the little dog started a ‘paw-some’ new role – bringing puppy love to some of the Gold Coast’s oldest residents. After Carinity Cedarbrook Diversional Therapist Julianne Staff adopted Stanley, he began visiting the aged care community at Mudgeeraba as a therapy dog. Therapy dogs help to […]

    Read more

    Puppy Cams

    A nonprofit is providing an unusual form of therapy for those on the front lines of the coronavirus pandemic – puppy cams! “You spend five minutes with a puppy and try not to smile,” said registered nurse Robin Lingg Lagrone. Lingg Lagrone says watching little furballs wag their tails and prance on their paws helps […]

    Read more

    Pet Committee

    When Moore County’s school doors were abruptly closed earlier in 2020, two- and four-legged volunteers from the Moore County Citizens’ Pet Responsibility Committee (PRC) were in their 12th year of presenting a six-session Pet Responsibility Education Program for fourth-graders. The PRC quickly shifted gears and placed its program materials online as part of a home […]

    Read more

    The Right Rescue Dog

    If your New Year’s resolution is to add a canine family member, good for you. Somewhere out there is the perfect puppy or adult dog for your family. You have a lot of things to think about when you begin to look for that new family member, puppy or dog? Large or small? Purebred or […]

    Read more